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Sharni_Hill's avatar
Sharni_Hill
6 years ago

Needs an Update? Bug Issues

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.62.67.1020
What expansions, game packs, and stuff packs do you have installed? Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get to Work, Realm of Magic, Strangerville, Jungle Adventure, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat, Tiny Living, Moschino, My First Pet, Laundry Day, Toddler Stuff, Fitness, Bowling Night, Vintage Glamour, Backyard Stuff, Kids Room, Romantic Garden, Movie Hangout, Spooky Stuff, Cool Kitchen, Perfect Patio, Luxury Party, Holiday Celebration & Grim's Ghoulish Guitar.
Steps: How can we find the bug ourselves? When I click on an object for my sim to do something e.g. to collect honey from the honey box, my sim teleports from the house to the garden then back again, also when I played with another sim making some tea, they froze in place. I know you guys are busy but I was hoping for a patch in May but I saw there isn't one, also my game freezes from time to time.
What happens when the bug occurs? I have to wait for a few minutes to see if they unfreeze or I have to use a cheat to unfreeze them out of place, I think there are some animation issues, maybe the game needs some updating, I am unsure if there are any other issues but these are the issues that I am addressing to you.
What do you expect to see? I expect to see my sim to walk out of the front door to the back garden to collect honey but she teleported from the house to the garden and back again then I have to click on the bee box again then she walks out of the door.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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I don't have any photos to show you what has happened.

pc

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    6 years ago

    HI @Sharni_Hill 

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Options.ini (or just re-set all your settings manually)
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

About The Sims 4 Technical Issues - PC

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