New download, PC crashing at create a sim
I just downloaded the sims 4 to my PC. Every time I am in create a sim, my pc crashes. i cant even move on past create a sim. PC is a LENOVO Thinkcentre M710Q Here is my DxDiag.
Forum Discussion
@bb41eeda5f905634 Please look for another error from the time the game crashed. The unexpected shutdown error can be a consequence of a crash but wouldn't normally be the cause here.
On the other hand, does your computer shut down and stay off, or does it restart on its own? The latter would suggest an issue with the power supply, although there are other causes. Sims 4 would definitely demand more power than everyday use.
that is the only error it shows all week except the date I installed the Sims 4 which was on 12/1 and it says the following-
Source
Windows
Summary
Hardware error
Date
12/1/2024 6:37 PM
Status
Report sent
Description
A problem with your hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 1a8
Parameter 1: a
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_26100
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Extra information about the problem
Bucket ID: LKD_0x1A8_10_OSGraphicsMonitorNoModeSetTSDD_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump
Also my PC Restarts and comes back on while in the game
@bb41eeda5f905634 This particular error isn't necessarily useful unless it happened at exactly the time of a Sims 4 or system crash. Let me know if that's the case.
However, the restart suggests a power supply issue, which is difficult to impossible to diagnose over the internet. Do you know of a local computer shop that could test this system for free or a nominal fee? If not, do you have a friend or family member who could lend you another PSU to test with? You wouldn't necessarily need to rewire everything; just open the case and replace the existing power cables with connections to the new PSU. That assumes that the current PSU and connectors are standard though, which is not a given.
It's also worth testing a different power strip or surge protector if you're using one, and also a different outlet. Some buildings have bad-enough wiring that not all outlets can handle the load that even a lower-end computer might introduce.
By the way, do you have any warranty or other buyer protection for this computer? It's old but new to you, so hopefully you'd be able to return or exchange it if necessary.
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