I think I found my solution.(Hopefully) Knowing the fact I put the sims on a hard drive, EA app will tell me to press play but unfortunately, the game will not open up right? So I just remember that when I had my old hard drive it would do the exact same thing. Then I just unplug the hard drive and plug it back in and when it says "download" It would turn back into the play button. When I clicked the play button, the sims game would open. I think the lesson was if the game is not opening, either unplug the hard drive and plug it back in or restart my computer. I'm sorry that I was crashing out and being emotional. I was so sad that I can't play the sims at first. I thought my game was done with. Also, I can't understand why it crashes though a random moment.. but leave that problem to the side. I think I should use it if I'm actually playing the game and not leave it plugged in all day or night.
@seashellcats It's definitely a good idea to unplug your drive when you're not using it. Make sure to eject it in software first though, or you could damage your data or even the drive itself.
For the crashing, it could be RAM, or your integrated graphics; it's hard to say. Your laptop's hardware is pretty weak for Sims 4, which doesn't mean you can't play at all, but you might not be able to completely solve the crashing.
One thing that might help, especially if the issue is RAM, is playing in a clean boot. The idea is to disable anything that doesn't absolutely need to be running so as to free up system resources for the game. Here's how to do it, if you want to try; I can't remember if we talked about this before:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example something like MSI Afterburner or HP bloatware might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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