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G7Gamingth's avatar
G7Gamingth
New Rookie
3 years ago
Solved

New graphic card but game flicker black screen and green glitch line

Hi, I just upgraded my pc to i5-13th / 3080 / 32gb RAM. Other games are fine but only the sims that have problems. I don’t know what else to do. 

The screen randomly goes black.

The green glitch line just randomly appears.

( green glitch dots are also very apparent whenever the area has no artificial lights; basements or if the room has lights turned off)  

And for a few times when I move the mouse to the bottom area the 1/5 of the screen just twitched

oh and this only happen when it’s active not paused.


I did everything I could find; updated graphic card driver, updated windows, lower graphic setting in game, restarted pc and game every time but the problem still exists.


UPDATE

I just tried switch between different Display Type. These are gone when in Display Type: windowed ONLY. Every other modes do still have these problems, so confused.

  • @great797  As a simple test, try playing in fullscreen mode on each monitor separately, with the other not plugged in.  (Unplug whichever one you're not testing while your computer is off.)  Let me know whether you see the same graphical glitches in either case.

    Once you've finished, please also look for any crash dumps that happened during the testing.  Open a File Explorer window and enter C:\Windows\Minidump in the address bar.  Check the timestamps on the files you see, and if one matches your testing, right-click it and select Copy, then right-click your desktop and select Paste.  From there you can upload it to the free filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.

    If you don't see any such files, just let me know.  Your dxdiag lists a couple of errors that are serious enough to look into, but since the dxdiag's info doesn't include timestamps, I have no way of knowing whether these are related to Sims 4.

7 Replies

  • @great797  What power supply do you have in this computer?  I'd like the manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold.

    Also, when you say you switched display types, do you mean you switched to windowed mode in-game, where you see the other graphics settings, or something else?

  • G7Gamingth's avatar
    G7Gamingth
    New Rookie
    3 years ago
    @puzzlezaddict my psu is Corsair RM850e 80+ Gold and yes i meant the in-game display type windowed. Been testing this for hours and none of what the issues i mentioned occur.
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @great797  As a simple test, try playing in fullscreen mode on each monitor separately, with the other not plugged in.  (Unplug whichever one you're not testing while your computer is off.)  Let me know whether you see the same graphical glitches in either case.

    Once you've finished, please also look for any crash dumps that happened during the testing.  Open a File Explorer window and enter C:\Windows\Minidump in the address bar.  Check the timestamps on the files you see, and if one matches your testing, right-click it and select Copy, then right-click your desktop and select Paste.  From there you can upload it to the free filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.

    If you don't see any such files, just let me know.  Your dxdiag lists a couple of errors that are serious enough to look into, but since the dxdiag's info doesn't include timestamps, I have no way of knowing whether these are related to Sims 4.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    3 years ago

    @great797 Fast questions - are you using 4K rated cables to connect the displays? Is this a new computer that was built or did you build it yourself? The basic build should work if everything is speced and working right. Being new does not mean it will work. I have had very few out of box faulty components but it does happen. I have to ask - are you over clocking?

  • G7Gamingth's avatar
    G7Gamingth
    New Rookie
    3 years ago
    @roberta591 i have them built at a local store I usually go to. And no, apparently i told them I wouldn't be overclocking as I would have chosen another motherboard which is too demanding for my task anyway.

    Good news though!!!, weirdly enough I switched HDMi places with my other monitor (I have 2 2k monitors, one LG monitor and XP-pen for drawing and both are plugged in to the VGA), and i don't see any glitches for now. I will have them switched again when I have time to test it. Thanks for all the time in helping.

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