New graphic card but game flicker black screen and green glitch line
Hi, I just upgraded my pc to i5-13th / 3080 / 32gb RAM. Other games are fine but only the sims that have problems. I don’t know what else to do.
The screen randomly goes black.
The green glitch line just randomly appears.
( green glitch dots are also very apparent whenever the area has no artificial lights; basements or if the room has lights turned off)
And for a few times when I move the mouse to the bottom area the 1/5 of the screen just twitched
oh and this only happen when it’s active not paused.
I did everything I could find; updated graphic card driver, updated windows, lower graphic setting in game, restarted pc and game every time but the problem still exists.
UPDATE
I just tried switch between different Display Type. These are gone when in Display Type: windowed ONLY. Every other modes do still have these problems, so confused.
@great797 As a simple test, try playing in fullscreen mode on each monitor separately, with the other not plugged in. (Unplug whichever one you're not testing while your computer is off.) Let me know whether you see the same graphical glitches in either case.
Once you've finished, please also look for any crash dumps that happened during the testing. Open a File Explorer window and enter C:\Windows\Minidump in the address bar. Check the timestamps on the files you see, and if one matches your testing, right-click it and select Copy, then right-click your desktop and select Paste. From there you can upload it to the free filehosting site of your choice (Google Drive, Dropbox, etc.) and link it here.
If you don't see any such files, just let me know. Your dxdiag lists a couple of errors that are serious enough to look into, but since the dxdiag's info doesn't include timestamps, I have no way of knowing whether these are related to Sims 4.
