New Horse Expansion Broke My Game
I downloaded the new horse expansion pack and it seemed to have broken my game. All my other expansion packs uninstalled and when I installed them all again, none of the content is in my game. When I...
Forum Discussion
EA_Cade
Community Manager
Community ManagerHi @nikkizay,
Is it possible that you're logged into the wrong account?
The account you're posting with here appears to have just been created and has no games associated with it.
Is it possible that you're logged into the wrong account?
The account you're posting with here appears to have just been created and has no games associated with it.
Hi there!
my save is in my sister’s account
@nikkizay First, please clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
and restart your computer. Then repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.
When you sign into the EA App, do your other packs show as owned? Please check under Sims 4 > Manage > Manage add-ons. If the packs show as owned, let me know whether they also show as installed.
If these packs are installed, but not showing in-game, let me know which ones are missing. And also let me know whether you still see missing textures in-game.
After clearing the cache, restarting, and repairing,
all my expansion packs say “Download” next to them. In-game content says installed.
@nikkizay So clicking the Download button does nothing? If that's true, please run searches for two or three of your missing packs. Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner. This is the full list of packs:
https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/
For example, if you're looking for Seasons, you'd search for EP05 . Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here. Then repeat for one or two more packs.
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