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baileered's avatar
baileered
3 years ago

New packs saying they are downloaded aren't showing up in game

I just bought High school years, Realm of magic, and Eco lifestyle. In both the EA app and main menu say they are downloaded but in game, both CAS and build/buy mode are saying I don't have the Conte...
pc
baileered's avatar
baileered
3 years ago

I had already repaired the game and that didn't help. I cleared the cache and that didn't help either. I purchased them in the EA app on my windows computer.

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      3 years ago

      @baileered  Please go into the game's program files, which are here by default if you originally installed via Origin:

      Program Files (x86)\Origin Games\The Sims 4

      And post a screenshot of the contents of that folder.  Please also let me know whether you see a "The Sims 4" folder inside Program Files\EA Games, and if so, what's inside.

      And just in case, make sure that the CAS Demo isn't still present somewhere on your computer.

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