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You need to post again here in dedicated forum Sims 4 http://answers.ea.com/t5/The-Sims-4/bd-p/The-Sims-4 and our Sims specialist @crinrict will certainly help you to solve your problem.😉
My Opinion is no more important or right than yours.I'm a gamer like you, trying to help you (i'm not an EA employee).
- crinrict9 years agoHero+
moved your post to the Sims forum
are you using any mods/cc in your game ?
If so, try removing them and see if it works
If not, try repairing the game through Origin by right-clicking on the base game and choosing repair game
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