Thank you! this is attached. Hope it helps.
@silver9899 Your dxdiag lists a number of Windows errors, so let's start with running a couple of basic checks on your Windows system files.
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Next, please manually update your sound drivers; the Realtek driver at least is somewhat out of date. Hit Windows key-X, select the Device Manager, open the Audio category, and for each entry, click on it and then click the black and green Update button in the menu. Repeat for the Sound category, and restart your computer when you're done.
@silver9899 You already have the newest Realtek driver available from Acer for your laptop, so I was hoping Windows might find a newer one. But apparently not. It sounds like sfc did its job though.
I don't know whether updating the graphics driver would help here, but since yours is as old as the sound driver, it's worth updating anyway. Here again, Acer doesn't offer a newer driver, but Nvidia does:
https://www.nvidia.com/Download/driverResults.aspx/197461/en-us/
Run the driver as an admin: right-click on the download and select "Run as administrator." Select the Custom (not Express) install option and check the box to perform a clean insatll of the driver. If you see an option to install the Nvidia driver as well, make sure it's selected. Restart your computer after installing and before trying to play.
