No sound in The Sims 4.Please help
Hello! I have had a problem since I installed the Snowey Escape. There is no sound in my game. I have tried to delete the Config and Options files. I have tried repairing the game. I have re...
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here it is
@rocksta81 Among the errors in your dxdiag is one for Sonic Studio 3, which is Asus sound software. You can download a slightly newer version of the software on the Asus download page for your computer; it's listed under Software and Utility.
https://rog.asus.com/uk/desktops/mid-tower/rog-strix-gl12-series/helpdesk_download/
Or you could try killing the app in the Task Manager before playing; it would be in the background processes list.
By the way, did you ever delete options.ini from Documents\Electronic Arts\The Sims 4? A problem with that file would explain why the sound worked in the new Windows user account but not your old one.
If you'd rather skip the troubleshooting, you could also move your existing saves and other content to the new user account. There are various ways to do this: use the Windows sharing feature (right-click on a folder, share with > other account name), move the files via external drive or USB stick, upload the files to cloud storage and download them again. The best practice is to add the files themselves to the new Sims 4 folder, not copy the whole folder itself. So for example you'd copy your individual save files to the saves folder rather than moving the entire saves folder.
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