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TheSimsTasticDu's avatar
TheSimsTasticDu
10 months ago
Solved

Not able to claim week 3 reaper rewards.

I'm getting the message when trying to collect my Reaper rewards for week 3 that I need to be connected to the internet. My Internet is working, I am not set to play offline. Not able to access the gallery either at this time. Have attached my connectionstatus.txt

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    10 months ago

    @TheSimsTasticDuo  Is the Online Social Features setting enabled or disabled?  It's under Options > Game Options > Other.  Disabling it would block some of the event features.

    Aside from that, does your computer have wifi, and if so, can you try a different network?  For example, you could set your phone as a mobile hotspot, using data rather than your home wifi, and connect to that.  Claiming the rewards shouldn't use up much data.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @TheSimsTasticDuo  Is the Online Social Features setting enabled or disabled?  It's under Options > Game Options > Other.  Disabling it would block some of the event features.

    Aside from that, does your computer have wifi, and if so, can you try a different network?  For example, you could set your phone as a mobile hotspot, using data rather than your home wifi, and connect to that.  Claiming the rewards shouldn't use up much data.

  • Sparkletamale's avatar
    Sparkletamale
    10 months ago

    I'm having the same problem as OP, but I do have my online social on. Please help?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    10 months ago

    @Sparkletamale  Try removing accountDataDB, in Documents > Electronic Arts > The Sims 4.

    If that doesn't help, please describe what you can't do and exactly what happens when you try.  A screenshot or two might be helpful.

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