Not able to switch to DX11 - Sims 4

@JeniJenfred  Please remove any command line argument you've added in the EA App under Sims 4 > Manage > View properties.  These override anything else and will get in the way while troubleshooting.

If you have a laptop with dual graphics, please open the Nvidia Control Panel (right-click the desktop to see the option), choose Manage 3D Settings > Program settings, find TS4_x64 on the list, and choose the high-performance Nvidia processor.  Do the same for TS4_Launcher_x64.  If this doesn't make Sims 4 use DirectX 11, click Global settings and choose the Nvidia processor there instead.

If none of this helps, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

I didnt find any option like high-performance Nvidia processor. So i uploaded the dxdiag file

@JeniJenfred  You have a desktop, not a laptop, so you wouldn't see any options related to dual graphics.  (And your processor doesn't have an iGPU anyway.)

Please remove GShade, which is causing Sims 4 to crash at least some of the time.  Repair the game (again) afterwards.

Please also update your graphics driver, which is over a year old.  You can get the newest driver here:

https://www.nvidia.com/en-us/drivers/

Choose GeForce, 20-series, 2060 Super, Windows 10, and download the game-ready driver.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before trying to play.

And just to clarify, there isn't a DirectX 11 option, there's a DX9 option with the other graphics settings, to the right of the post-processing option.  If you still don't see that, and you've definitely removed any command line argument in the EA App (under Sims 4 > Manage > View properties), let me know.

Thank you for your help. I'll try that straight away. However, I have never had any problems with Gshade. I've had it for ages. Is it the same problem with Reshade?

So i did everything but it didnt work. now I have the problem that I can no longer be in full screen or full screen window mode in sims, because every time I click, both screens go black and then go back on. This is not a problem in windowed mode. I have already restarted my PC twice