Forum Discussion

grac0n's avatar
5 years ago
Solved

Objects not loading build mode, CAS can’t change clothing color

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.71.86.1220
What expansions, game packs, and stuff packs do you have installed? Everything but most recent “kits” and a few of the stuff packs
Steps: How can we find the bug ourselves? I load sims, the announcement page is blank. The clickable buttons that are usually along the top are all clustered together in top left. Buttons still work. Open up the game. In build mode, no items are loading. In CAS, items loaded, but I cannot change the color or style like normal.
What happens when the bug occurs? In build mode, I can click on the left side (bathroom objects, kitchen objects, lighting objects, etc) but nothing loads on the right side. I can’t buy anything. In CAS, I can only select clothes to wear, but I cannot change anything’s color.
What do you expect to see? I should be able to click on things and change their color/style in CAS and I should be able to buy things in build mode
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I load sims, the announcement page is blank. The clickable buttons that are usually along the top are all clustered together in top left. Buttons still work.

Open up the game. In build mode, no items are loading.
In CAS, items loaded, but I cannot change the color or style like normal.

In build mode, I can click on the left side (bathroom objects, kitchen objects, lighting objects, etc) but nothing loads on the right side. I can’t buy anything.

In CAS, I can only select clothes to wear, but I cannot change anything’s color.

9 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    5 years ago
    Hey there @grac0n

    Try moving your Mods folder to your desktop, then delete your localthumbcache.package. If that still doesn't sort the issue for you, we'll want to try a repair on your game. To repair, you'll right-click The Sims game tile in your Origin library, and you'll see the repair option there.
  • grac0n's avatar
    grac0n
    5 years ago
    @EA_Solaire I already tried repairing the game with the mods folder in tact. I’ll try taking the mods folder out.
  • @grac0n 

    I am having the same problem, did you manage to fix it? If yes did you lose all your installed mods?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @idcveez  Moving the Mods folder to the desktop does not delete your mods, it simply removes them so the game doesn't load their data.  It's a useful test, especially in this case when the issue is likely mod-related.  So please try it and let us know whether the problem is gone.

    If it is, you can use the 50/50 method to sort through your mods and figure out which file or files are causing the problem.

    https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method

  • @idcveez I did what they suggested. I also removed only my most recent mod addition. It turns out they had an update I missed. Downloaded the correct mod files from the creator again and put it in my game. No more issues!
  • grac0n's avatar
    grac0n
    5 years ago
    @puzzlezaddict I have never heard of the 50/50 method. Regardless, I figured it was my most recent mod addition that was messing everything up. I took it out, downloaded an update from its creator, then put every back. Smooth sailing, thanks!
  • I tried doing this and the mods still show up in game, I have a usb drive and deleted the mods folder from that after moving the mods to desktop. Please help what mod is causing this?? I can’t change colors for anything, I have 4 columns and I can’t scroll

  • JennyLeeDragon's avatar
    JennyLeeDragon
    3 years ago

    @puzzlezaddict Thanks you for the suggestion.
    I had the same problem.
    CAS was not working properly.
    I started looking to see if there was anything written somewhere.
    And look, I found your recommendation.
    Thanks again.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey all,

    This thread is a bit older now, so it's been locked to prevent any necro-posting.

    If you're still having trouble with this topic, please feel free to create a new thread so we can take a look with you 🙂 

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