@Suzi_89
It doesn't look like you are encountering the same issue as the OP - from your error report it appears that the install flow should be working, since you've redeemed the code and the game is in your library.
Could you try restarting Origin and logging in, then trying to start the install from the Disc once more? Once you hit the 'Continue' button from The Sims 4 DVD autorun, a few seconds later Origin should pop up a window to begin the installation. If that's not working, I'd need more details about what you see in order to help you out.
@OptimusChuckee
It looks like you are encountering something different as well - from your error report it looks like there may have been an issue that occurred after successfully copying from the discs with the touchup installation process. You could try the following:
- Quit Origin.
- Navigate to the game install directory (C:\Program Files\Origin Games\The Sims 4)
- Go to the __Installer folder
- Right click "Touchup.exe" and select 'Create shortcut'.
- Right click the new "Touchup.exe - Shortcut" and select 'Properties'.
- Delete everything in the "Target" field and copy/paste this whole text in:
"C:\Program Files\Origin Games\The Sims 4\__Installer\Touchup.exe" install -locale en_US -installPath "C:\Program Files\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
- Click "OK" to save the new shortcut.
- Run the new shortcut and wait for a minute or two while the installer runs in the background.
- Run Origin again and log in.
If that didn't work, you can send me a private message with the contents of the InstallLog.txt file which is located in the same C:\Program Files\Origin Games\The Sims 4\__Installer folder, and I'll take a look to see if I can figure out where it is failing.
