Forum Discussion

pefkovelones19's avatar
5 years ago
Solved

Origin keeps deleting Sims 4 app from my PC

About two weeks ago, Origin deleted Sims 4 from my computer. I managed to reinstall it, but every time I shut down my computer and boot it again, it is automatically deleted. Right now, every time I open Origin, it starts repairing the game, but the procedure is never completed, as a game error pops up saying "There was a problem while updating your game. One or more files that require an update may be in use. If the issue persists please restart your computer and resume the update." I have restarted several times, without any luck. The only way to fix the problem is to uninstall and reinstall the game, but obviously, I can't keep reinstalling every time I want to play. Any thoughts? 

  • roberta591's avatar
    roberta591
    5 years ago

    @pefkovelones19 Some older 64 bit systems are being set to run the Legacy Edition for additional reasons other thensbeing a 64 bit system. I think it has to do with the memory and maybe some other hardware- not sure. @puzzlezaddict  has a good point to check the antivirus especially if your using a third party antivirus.

5 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @pefkovelones19 Are yo playing this game on a pc, mac, or console? Are you playing the legacy version? Are you playing the demo versi9n?Are you uninstalling before re install? Try an uninstaller like Revo (there is a free version). Is your device FULLY 64 bit qualified ?

  • roberta591's avatar
    roberta591
    Hero (Retired)
    5 years ago

    @pefkovelones19 Some older 64 bit systems are being set to run the Legacy Edition for additional reasons other thensbeing a 64 bit system. I think it has to do with the memory and maybe some other hardware- not sure. @puzzlezaddict  has a good point to check the antivirus especially if your using a third party antivirus.