Forum Discussion

Anonymous's avatar
Anonymous
11 years ago

origin preventing me form installing the game

why do i get the error message "you must be online when logging in for the first time" while am trying to install the game on my computer? even those am already online
pc
Anonymous's avatar
Anonymous
11 years ago

what if i still get the error message but the ""use proxy server for your lan is unchecked?

Anonymous's avatar
Anonymous
11 years ago

Other things you may want to try:

http://help.ea.com/en/article/connection-issues-with-origin/#1

If you can’t connect to Origin, it’s usually due to a blockage of data somewhere along the route of your Internet connection.
 
Some of the things that can get between Origin and the internet can be:

  • Firewalls and Internet Security Software: Make sure that you’ve added the Origin client as an exception to any Firewalls or other Internet Security Software, like Ad-Block, you may have running so that your connection to our servers isn’t blocked.
  • Your software may even have some internet ports blocked. If so, the following are used by the Origin client and must be open for a smooth connection:
    • TCP: 80; 443; 9960-9969; 1024-1124; 18000; 18120; 18060; 27900; 28910; 29900
    • UDP: 1024-1124; 18000; 29900
  • Server outages: Servers will sometimes just go down, whether due to maintenance or an issue. Typically an outage can last anywhere from a few minutes to days. Check the official website for the game you are trying to access, or the official game forums, and right here at help.ea.com for any information on server outages and maintenances.

Also make sure to reset your hosts file if this doesn't help:

http://support.microsoft.com/kb/972034

Make sure Origin and the game are added to the white lists of your firewall and antivirus.

  • Anonymous's avatar
    Anonymous
    11 years ago

    i did all that and i still get the same error message

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      11 years ago

      There are some other suggestions here from MorningTimeCloud - http://answers.ea.com/t5/Origin/HOW-TO-Fixing-quot-Origin-Login-Unavailable-quot/td-p/3218195

      Specifically this - 

      If the issue persists, delete the Origin Offline Cache file.

      1. Close Origin completely by right clicking the Origin system tray icon and selecting Exit.
      2. Navigate to the Offline Cache file.
        • Win 7/Vista/Win8: C:\ProgramData\Origin\DownloadCache\
        • Win XP: C:\Documents and Settings\All Users\Application data\Electronic Arts\Origin\DownloadCache\

      Note: These files might be hidden, if so, press Alt, select Tools, then Folder Options.  
      Select the View tab, then check Show hidden files, folders, and drives.

      1. Delete the Offline Cache file.
      2. Reset the Windows Host File: http://support.microsoft.com/kb/972034
      3. Reboot your computer.
      4. Run Origin and login.

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