Forum Discussion

Emiii20078's avatar
Emiii20078
Rising Rookie
4 years ago

outdated game version 1.69.59.1020

can anyone help me fix my outdated game. its really weird i dont think it has messed anything up but my game has been outdated since 2020 and i had no idea until recently. ive tried to fix it using the anti virus and turning off anything trying to block it from updating but its still not working. it says my game version is The Sims 4 version: 1.69.59.1020 and that it is outdated. help pleaseeeee

6 Replies

  • roberta591's avatar
    roberta591
    Hero (Retired)
    4 years ago

    @Emiii20078  In Origin with the Sims 4 icon did you try the settings (the cog) option to update game? What antivirus are you using?

  • Emiii20078's avatar
    Emiii20078
    Rising Rookie
    4 years ago

    no i havent tried that. i used discord for help but they didnt really guide me that well. i was told that if i opened the game and loaded a household it would update its self but it didnt. so i will try updating it with origin and my antivirus is norton security

  • roberta591's avatar
    roberta591
    Hero (Retired)
    4 years ago

    @Emiii20078 Third party security programs may (probably) not be set to allow Origin through the firewall..Either turn off Norton, then update game, turn Norton back on. IMO the antivirus that comes with Windows works just fine. Turning off Norton should (supposed to) enable the Windows antivirus program so your machine will (should) still be protected. The problem is the game installer makes changes to the firewall. These changes may (probably) won't work because the game installer doesn't know how to configure third party security programs.. This may be why your game is not automatically updating. Having used third party antivirus programs I found I was having problems with some games. I quit using third party programs and have been using the Windows included free antivirus and found it works quite well. and its free as it comes with Windows operatting system. I've never used Norton so I can't help you with that.

  • Emiii20078's avatar
    Emiii20078
    Rising Rookie
    4 years ago
    @roberta591 alright i will try this and see what happens hopefully it works but it is weird that it hasnt been updated since 2020. the game its self has updated but the game version is just staying the same
  • roberta591's avatar
    roberta591
    Hero (Retired)
    4 years ago

    @Emiii20078  A quick question. Where are you seeing this version? What does the version read in the lower right of the loading screen say?

  • Emiii20078's avatar
    Emiii20078
    Rising Rookie
    4 years ago

    i am seeing the version in like folders. if i go onto the game version file it says 1.69.59.1020. i was told it was outdated by a the mc commands discord server. i dont think it says the version on the loading screen ive never seen that before