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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

[Outdated] Pastel Pop, Everyday Clutter Kits download/install issues

This thread was written a year ago and has been superceded by current, more relevant threads.  For anyone reading this thread, please use this master thread for DLC that was purchased through the EA ...
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mgreenbaby2012's avatar
mgreenbaby2012
3 years ago

I have tried all of the above and the two new kits still won't download. It shows them both in the manage add-ons with a download box next to it and everytime I click download it doesn't do anything. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @mgreenbaby2012  Does this happen with Origin too, or can you not use Origin anymore?

    • mgreenbaby2012's avatar
      mgreenbaby2012
      3 years ago

      Thank you for the reply,

      No I can no longer use orgin, it forces me to use ea.

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        3 years ago

        @mgreenbaby2012  Do you have the CAS Demo installed?

        Please also look within the game's program files for any folders related to these packs.  By default, Sims 4 will be installed into one of these locations:

        Program Files (x86)\Origin Games\The Sims 4

        Program Files\EA Games\The Sims 4

        Let me know whether you see SP36 and SP37 folders directly inside the Sims 4 folder.  If you do, please delete them and try the steps in the first post again.

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