Re: Sims 4 - Packs missing from EA app

My sims hasnt been working for a year and a half and only recently began working again. When I logged in, my sims wasnt even dowloaded and everything has reset. This means that all of my packs have dissapeared aswell. I'm pretty certain that I'm on the right account but with it being so long I can't remember properly. If anyone can help it'd be great but i don't expect anything, thanks.