2 years ago
Paid for a pack but it crashed and wants me to repurchase
I just paid for the LoveStruck EP and set my payment to Klarna over 3 months. Hit verify on Klarna, got the successful purchase notification and email and now it says there was an issue and I need to repurchase it but I 'won't be charged twice' How will it know I won't be charged twice?
Hey @EffieSims,
Are you able to check your Order History page to see if the purchase is listed as complete, or if it's still pending?
If you're just seeing a single complete order you should be all set, however if you're seeing multiple orders please reach out to support so they can make sure the second is canceled and/or refunded as necessary.