Since the July 1st update, I've encountered constant crashes to desktop which I've never experienced before. Here's a list of everything I've done as well as a dxdialog attached:NO mods or CCUpdated Nvidia driverRepaired gameDeleted cache filesStarted brand new save gamesPlayed offlineMoved the entire Sims 4 folder out and started freshThe one thing that seems to work is deleting the Options.ini file so it regenerates when I load up the game. But soon after it starts crashing again. It will crash in build mode, CAS, world management, loading screen, etc. I'd appreciate any insight into fixing this. Thanks!

DarthEmpress Thanks for the dxdiag, but it unfortunately doesn't make clear the source of the crashing. The two Sims 4 errors it lists basically say the game crashed because it crashed. It's possible you have the same issue as other players with high-end Intel CPUs that the motherboard may overclock by default, which is sometimes solved with a BIOS update, so look for one for your board. If you don't see one though, the next step is messing with BIOS settings, so let's put that aside for now. The Options.ini file stores all your in-game options, graphics and otherwise. Are you changing any settings after you load the game for the first time post-deletion of the file? If so, please list the settings you're changing, in case one of those is the culprit. Please also let me know what world(s) you're playing in, and whether the game runs better in a new save in one of the base game worlds and without any content from the Gallery or your own library.

Thank you, I pulled up the Reliability Monitor report for the most recent crash and have the text below. Please let me know your thoughts.SourceThe Sims™ 4SummaryStopped workingDate‎8/‎2/‎2025 5:31 PMStatusReport sentDescriptionFaulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exeProblem signatureProblem Event Name: APPCRASHApplication Name: TS4_DX9_x64.exeApplication Version: 1.116.240.1020Application Timestamp: 68804d09Fault Module Name: python37_x64.dllFault Module Version: 3.7.150.1013Fault Module Timestamp: 67f85748Exception Code: c0000005Exception Offset: 0000000000044955OS Version: 10.0.26100.2.0.0.256.48Locale ID: 1033Additional Information 1: 4d24Additional Information 2: 4d246c32d7d953c821069861b6b44379Additional Information 3: fee5Additional Information 4: fee55754b7498f685d526b8f85f1e1a5Extra information about the problemBucket ID: ecd2252c4d9df782ec136117ef3f5b87 (2023067413045533575)

Hello, I tried disabling CPU Turbo Boost and it did not help, unfortunately. I am still experiencing random crashes. The game doesn't stutter and I don't have any lag. It just randomly shuts off and goes to my desktop screen. I've since stopped playing. I might try completing uninstalling and reinstalling at some point. I'm not sure if there are any other tips/tricks to try. Thank you.

Thank you for your help. I did do a BIOS update earlier this year because of another game, Avowed, so that seems to be up to date. The game never crashed before even when I did play with mods. I haven't played with mods since before Life & Death and did a clean install after removing all of them.The settings I changed after deleting Options.ini is turning off help/discovery quests, turning off online notifications, and sometimes changing to windowed mode (it's crashed both in windowed mode and full screen). I just recently decided to check the box for directx 9 and Laptop Mode (even though I have a desktop) and that has seemed to help some. It only crashed once after several hours of playing.The game runs the same in a new save vs and old save, same when I bring in content from the gallery. I also do not play with apartments in my game, but I do have the For Rent expansion. I play mostly in the occult worlds but also Willow Creek.

DarthEmpress You shouldn't need to use laptop mode, and even if that addressed the issue, I wouldn't consider it a proper fix because it's basically disabling Advanced Rendering and all the graphics features that come with it. (This isn't a criticism of the idea, just in case that's what you're hearing; all I'm saying is you should be able to play with better graphics.) So please disable laptop mode again, but leave DX9 mode on for now. With the worlds, I was mostly wondering about Innisgreen and whether you get more crashes there. Several lots are triggering crashes for a least some players; the other occult worlds don't seem to be triggering any crashing right now, nor have they been an obvious problem in the past. But if the game is crashing in Willow Creek, with no mods or custom content and nothing from the Gallery, that's a separate matter. Going forward, please look for a Reliability Monitor report for any crash you get. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right. Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away. Please list each crash along with the lot you were playing, and if it's not an Innisgreen lot, what you and your sims were doing at the time. You don't need to post separately for each crash if you don't want to; a text document with this info would be equally helpful. If you do get a crash in Innisgreen, please also look for a corresponding lastcrash file in Documents > Electronic Arts > The Sims 4. If you find one, open it and delete its first line, then attach it to your reply as well. I can't do much with these files, and they're generally not informative for individual troubleshooting, but they may be helpful to EA in terms of investigating the issue with Innisgreen lots overall.

(PC) Constant Crashes | EA Forums

16 Replies

DarthEmpress
New Adventurer
2 months ago
Hi again, I took a break from the Sims and played Inzoi and other games. I ended up doing a clean install of my graphics driver. I was able to play with Sims for one day without any crashing. Then the crashing started again at random. I tried disabling Turbo Boost but it crashed yet again so I turned it back on. I'm honestly at a loss. I never had any crashes with Sims 4 until one of the updates from last year. Before that, it played great and I could keep the game open for hours and hours. Now it will randomly crash when (a) first starting up, (b) loading a save, (c) live mode, (d) build mode, (e) literally anywhere. So, I can't really reproduce the crash because it's also random.
I don't understand it. I still have no mods or CC installed. All the other games I play (Inzoi, Cyberpunk, Oblivion, Fallout, Avowed, etc.) are great. If there's any other suggestions, I'd appreciate it.
puzzlezaddict
Hero+
2 months ago
DarthEmpress Please post a fresh dxdiag. I'll see if anything's changed, and we can go from there.
DarthEmpress
New Adventurer
2 months ago
Sure, here is a new dxdiag attached. Thank you.
DxDiag.txt99 KB
puzzlezaddict
Hero+
2 months ago
DarthEmpress Are you seeing BlueScreens while you play? Your dxdiag is full of them, so much so that everything else has been crowded out aside from one serious but non-BSOD error that points to a possible hardware issue. The BSODs could be hardware-related as well.

I can get some more info and try to figure this out, but it may be better to have the computer examined in person. Do you have a local shop that would do some testing for free or a low price? If this is a hardware issue, the only definitive test is to replace the component and see whether that fixes things. In-person testing can also include live debugging that's not feasible in a forum environment.

If this isn't a possibility, that's okay, I'll still do what I can. Just let me know.
DarthEmpress
New Adventurer
2 months ago
Thank you - no, I'm not seeing any BlueScreens at all. It just goes straight to my desktop when it crashes. I will try to go to a Geek Squad location nearby but it will take a bit to do so with school. Do you have an idea of what the hardware issue could be or more info I could provide to someone in person? Thanks a bunch.
puzzlezaddict
Hero+
2 months ago
DarthEmpress I would suggest they start with the processor, swapping in something more mid-tier (i5-13400 or so, which is still great for Sims 4) so you're not running into the common issue with higher-end CPUs. An issue with the processor could account for everything you're seeing. After that, they should test the RAM. And they should of course look at the motherboard, to check for swollen capacitors and the like.

But this really could be anything, unfortunately. If these people know what they're doing, they might be best served to just do some live debugging and see if they can catch the culprit that way.

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(PC) Constant Crashes

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