@puzzlezaddict Tonight I tried to play Sims starting at the 20min mark.but I only got down to 15:39mark before the computer sort of froze up and said "montior going to sleep" and sort of shut itself off. I screwed up the files from the other week..so it means I can't post the log in any format which isn't a spreedsheet https://drive.google.com/file/d/1qhOBeQo2Fj86Y8TErAEo4N-ALV9PzIBC/view?usp=sharing
@Madamelee I'm sorry I didn't get to your hwinfo log last night; I just ran out of time. I can't see the log you uploaded yesterday (August 31). The one from today (September 1) looks fine though: temperatures are good, the CPU and GPU loads look normal, and there's nothing else obvious that would explain your computer shutting down. The crash dumps are from Origin, and I saw you were having trouble with it a couple days ago, which corresponds to the timestamps on the logs. So if this is all the dump files you can find, that means the Sims 4 crashes aren't generating any dumps of their own.
Since we're probably back to software now, rather than hardware, try playing in a clean boot. Don't open anything at all except for Origin and Sims 4. And play in a clean user data folder while testing this. I know you use mods during normal gameplay, but it's important to test with as few complicating factors as possible. Here's how to do a clean boot:
https://www.windowscentral.com/how-clean-boot-windows-10
By the way, a forum admin responded to your post about not being able to reply to your own threads. Could you please try what was suggested?
https://answers.ea.com/t5/EA-General-Questions/can-t-reply-to-my-own-threads/m-p/9456695#M350669
@puzzlezaddict I tried a clean boot and I removed the Sims 4 folder entirely.. and in a fresh new save I went from 20mins down to 15:06 mins.-with no mods, or CC of any kind, there's nothing but the pre-mades plus a sim I made for the save. There's just the one save and I still have the problem
It like the computer thinks there's nothing there to work with because according to Event view I get audit events have been dropped by the transport 0. I included a minitool box (but I notice, there's nothing about Sims in the MTB or in the Event view-only Origin.
PS: I can't do what the form admin asks because my account setting are already on the default in regards to me not being able to reply to my own threads, I can get the option to reply if I'm signed out but not if I'm signed in. @EA_Spectre if i'm not signed in righ above the "twitter" section of the site- I get the "New Topic" option but if I'm signed in, the only way I can get new topic is via another person's thread- and my account is on the default and still can't reply to my own threads
@Madamelee Please run chkdsk and post the results. Here's how:
On the other thread, please take screenshots of what you see when logged in and not logged in, both where you can't click Reply on a thread and when you can't click New Topic. Please make a separate post and attach those screenshots, and I'll merge them with the other thread.
I used event viewer just a second before you PM me back for the CHDSK results . I uploaded the results of the the program https://drive.google.com/file/d/1xILJjscF5axp1ea__efaVrAvNP1RSGD5/view?usp=sharing
as far as I can tell nothing's wrong (but I'm still a totally newbie with a computer)
Oh I forgot to mention it took a long time to get from 16% to the desktop..over 30mins
@Madamelee Yes, the chkdsk results look fine. Please now check your RAM. The most thorough tool is MemTest86, which requires a blank USB stick, or you can erase one to create the tool. Here's where to download it, and a very thorough guide for running it:
https://www.memtest86.com/index.html
https://www.overclockersclub.com/guides/memtest86_memory_guide/
If you don't have a spare USB stick, you can try the built-in Microsoft tool. However, it's not as reliable, so if your RAM passes, that doesn't necessarily mean it's fine. This guide is for Windows 8:
https://winaero.com/blog/how-to-diagnose-memory-using-memory-diagnostics-tool-in-windows-8/
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