Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? version 1.64.84.1020 ...
@DapperPaperBagSF The Sims 4 errors in your dxdiag are most likely related to the driver for your graphics card. However, the dxdiag crashed four separate times while running, which suggests there are some significant system issues that need to be addressed. So it's best to start with a couple of basic checks of your Windows system files. Here's how:
Hit Windows key-X
Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
The system will start validating soon. If it throws an error, please list it here
After it reaches 100%, hit Windows key-X again
Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
Post the message you receive here
Restart your computer, and run another dxdiag and attach it. (You can attach the new one to a reply, rather than the first post; that will make it easier for me to compare the two.) The first dxdiag didn't even list your current Windows build, among other things, and I'd rather see all the relevant information before suggesting anything else.
@Psychotps While the game might not respond well to an alt-tab in fullscreen mode, it shouldn't consistently freeze. And it should never freeze from an alt-tab out of windowed fullscreen. That's kind of what that setting is for.
(DISM.exe /Online /Cleanup-image /Restorehealth) This scan mentioned something about Error 85. This usually appears when trying to connect to a networked drive without Admin I think? The only thing I could think that might be affecting that is either my bad internet (which has started over the past 2 weeks) or Hamachi (before I did a clean install, I was using Hamachi to play TS4 Multiplayer mod with my boyfriend. However, hamachi is offline.
@DapperPaperBagSF Yes, Error 85 has to do with network drives, but if you're not using one, that would be a strange error to see. I'd be interested to know whether DISM worked if you ran it again, and if it threw another error, exactly what it said.
The issue with Sims 4 is likely related to the driver for your graphics card though. There's a slightly newer driver available from Nvidia, so try installing that:
Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe. Take note of where the file will land, and click Extract. If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window. Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode. Click OK, then go to Options and enable Safe Mode dialog. Here's a screenshot of what your options should look like; make sure the box in red is checked:
Close options, and the DDU, and then open the DDU.exe again. For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting). Once you login, you'll see this:
In the blue box, choose GPU, then Nvidia if it's not already showing. Then click Clean and Restart (red box).
Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode. Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.
Reboot again, go back online, and see whether the game works normally. If not, let me know.
@puzzlezaddict I tried what you said and it still crashed. At this point, I have tried everything and nothing is fixing the game...
The Sims 4 is the only game I am having issues on. It's really starting to make me angry. I've spent £500 on the game... I should be able to play the damn thing.
@DapperPaperBagSF How long were you able to play without issues before the crashing started again? Does it matter whether you play online or offline, as in, Origin in offline mode and your computer disconnected from the internet? What other apps are open when the crashes happen?
I'd like to see a crash dump. Here's how to get one:
Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
Launch Sims 4, let it run for a few minutes (use windowed fullscreen or windowed mode, not regular fullscreen), then alt-tab to cause a crash
After it crashes, wait for any crash dialogs to finish, or if you have to hard reset, wait a couple minutes first
Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
Upload the last .dmp file to a free filesharing site and link it here
When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
About The Sims 4 Technical Issues - PC
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