Forum Discussion

Anonymous

8 years ago

Approved

Pets pack problems

I got the pets pack and every time I go to edit/add a dog to my household it freezes up and I can't do anything. I have to completely restart my computer. It doesn't do it with the cats, but I'm not sure what to do. Help me, what do I do?

1 Reply

crinrict
Hero+
8 years ago
Hi @ForEverNightly

the specs for the packs are higher than the base game. Your computer might be below.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.