Forum Discussion

itzkanny's avatar
11 years ago
Solved

Pictures in Gallery won't load

I cant download any stuff from gallery, because pictures cant load.

When i wait for loading, sometimes instead normal pic of lot or family, i see red "X" or just error "Lost connection"

My connection is ok, i dont know what to do

  • That's usually due to your firewall or antivirus blocking the connection.

    Make sure to add the Origin website, the sims website, origin.exe and ts4.exe to the exceptions on your firewall/antivirus

3 Replies

  • That's usually due to your firewall or antivirus blocking the connection.

    Make sure to add the Origin website, the sims website, origin.exe and ts4.exe to the exceptions on your firewall/antivirus

  • I uninstall my antivirus ( Bitdefender ) and install another one ( Kaspersky ) + i turn on my firewall and add exception for The Sims 4 and Origin.

    It works ! Thanks

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