playing Sims 4 in Origin in online mode cause computer to freeze need advice

@Madamelee  Please do a clean uninstall and reinstall of Origin.  First, clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Then use Revo Uninstaller (the free version is fine, either regular or portable) to remove all traces of Origin, except for the Origin Games folder.  Here's how:

• Quit Origin, then right-click on the Task Bar and open the Task Manager.  Scroll through looking for Origin entries.  If you find any, click on them and End Task.
• Download Revo Uninstaller from here (again, the free versions are fine).
• Install Revo, open it, and uninstall Origin.  When it's finished, Revo will ask you which cleaning method you want to use.  Select "Moderate" and then Browse.
• If Revo finds any remaining registry entries, select all, delete, and click Next.
• Revo will display "Remaining Data and Folders.  Select all of them except for the "Origin Games" folder.  (This is where Sims 4 and other Origin games are installed.)  Delete the rest.
• Restart your computer.

Next, download and install Origin—the regular version, not the beta.  Here's the direct download link:

http://download.dm.origin.com/origin/live/OriginSetup.exe

Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."  If it doesn't work, let me know, and please also post another dxdiag, so anyone else with ideas can see the current state of your computer.