Pleasant holiday packs / Holiday items are not available.
@9c0d1020ac04182c The folders inside ...The Sims 4 > Delta only contain the data for game patches, not the basic data for the packs themselves. So for example, I do not have Get to Work (EP01) installed, and I do not have an EP01 folder in ...The Sims 4. But I do have an EP01 folder in ...The Sims 4 > Delta. This is normal.
Anyway, do you see a FP01 folder directly in the Sims 4 folder? If you do, please delete it and clear the cache for the EA App:
https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
Then try downloading the pack again.
If the pack is not there, please install Origin:
And try installing the Holiday pack from there. You don't need to uninstall the EA App, and you can go back to using it once you've downloaded the pack again.
