Forum Discussion

7Flower7Child7's avatar
7Flower7Child7
Seasoned Novice
2 months ago

please help, translucent white circles that move with the camera

like said in title, they are stationary white circles. I have tried just about everything :(

Edit: i believe it is the fence that is causing it, when i rebuilt the porch with full walls and it went away but i cant have a fence? doesn't make since.

20 Replies

  • 7Flower7Child7​  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

    If it doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • 7Flower7Child7​  I take it the clean boot didn't help?  Please try it if you haven't already.

    Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.

    If that doesn't help, please open Windows Settings > System > Display > Graphics > Default graphics settings, and if you see "Variable refresh rate" and/or "Optimizations for windowed games," turn both off.  I'm not sure what settings you'd see given your GPU, but for other models of Surface laptop, these settings don't always get along well with Sims 4.  Those all have Intel processors and graphics chips though, so it may not apply in your case.  But it's still an easy test.

  • 7Flower7Child7's avatar
    7Flower7Child7
    Seasoned Novice
    2 months ago

    i did do the boot thing, I'm not too sure if it did anything but now sims runs as a background process? don't know what i did wrong..

  • crinrict's avatar
    crinrict
    Hero+
    2 months ago

    Looking fine for me. It is marked as containing cc though. 

    Which lot did you have it on ? Could you try another home or the house on another lot.

  • 7Flower7Child7's avatar
    7Flower7Child7
    Seasoned Novice
    2 months ago

    it only seems to be happening on the one lot, the summer home in winderburg

  • 7Flower7Child7's avatar
    7Flower7Child7
    Seasoned Novice
    2 months ago

     moved lots and its just the one, "the summer house" in windenburg