Forum Discussion
20 Replies
- 7Flower7Child719 hours agoRising Novice
moved lots and its just the one, "the summer house" in windenburg
- 7Flower7Child719 hours agoRising Novice
it only seems to be happening on the one lot, the summer home in winderburg
- 7Flower7Child719 hours agoRising Novice
puzzlezaddict i got the game up and running again but the moons on the ground are still there
7Flower7Child7 Then reverse the clean boot a few services at a time until you find the one that lets Sims 4 run again, and keep the rest disabled.
- 7Flower7Child71 day agoRising Novice
i did do the boot thing, I'm not too sure if it did anything but now sims runs as a background process? don't know what i did wrong..
7Flower7Child7 I take it the clean boot didn't help? Please try it if you haven't already.
Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.
If that doesn't help, please open Windows Settings > System > Display > Graphics > Default graphics settings, and if you see "Variable refresh rate" and/or "Optimizations for windowed games," turn both off. I'm not sure what settings you'd see given your GPU, but for other models of Surface laptop, these settings don't always get along well with Sims 4. Those all have Intel processors and graphics chips though, so it may not apply in your case. But it's still an easy test.
- 7Flower7Child71 day agoRising Novice
here is this
7Flower7Child7 Please try playing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.
If it doesn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
- 7Flower7Child71 day agoRising Novice
puzzlezaddict removed the plumbob maps, i deleted the bin, repaired the game, and the circle moon pattern is still there :(