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bacockee's avatar
bacockee
Newcomer
19 hours ago

pls help. game freezing when launched on my surface pro 7

played it once for a few hours now it opens and i cant move the mouse , its completely froze. only way to close the game is to press the windows key and then close the window and then touch screen ex...
crashing
puzzlezaddict's avatar
puzzlezaddict
Hero+
7 hours ago

bacockee​  Please try changing the settings listed in this post from bibliomak:

Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7 | EA Forums - 11836525

If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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