Pre-order didn't go through - the sims 4
I preordered the Get To Work expansion for The Sims 4 in February, and got an email with the receipt, where it says that i have paid for the game. Yesterday I got another email saying that there was ...
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Contact a game advisor for this. We're users here and can't help with billing issues
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor using the new EA Help page
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