Previously owned expansion packs missing
I own most of the sims 4 expansions, purchased them all from origin/ea app. This week the game was having issues updating, I had to uninstall the app and all games and re install. Now it’s saying I d...
Forum Discussion
@SimileCreations Please check your ea.com order history anyway. A refund would be listed separately from the initial order and could cause exactly what you're seeing.
I'm not seeing any refund.
When I'm in sims Windenburg (the town that comes with get together, one of the 2 packs it says i don't have anymore) is showing that i just need to download the pack. While others like chestnut ridge, a world from a pack i don't own, has a lock on it showing i need to purchase. Ill attach a picture. But when i manage my dlcs on the EA app get together doesn't show at all.
EA_SolaireCommunity Manager
This sounds like a refund had been submitted for these packs. On the order history for your account, please attach a screenshot of the current transaction details and status for this purchase from 2020. Be sure to block out any personal information, like your email or order number.
So I looked in my order history and did find a refund from the same exact day I purchased it in 2020. Which makes no sense because I’ve been playing with it up to 2023, right before I had these issues.
I spoke with my sister and she says she has a faint memory of buying me the cds and not the digital versions. I can’t find them (and I’m someone who saves everything and still has all my sims 3 disks on a shelf) so I thought that’s odd.
But here’s my new problem, when I open sims and look at the expansions it says I own it and doesn’t have a spot to purchase it again. How do I purchase it from origin now?
- EA_Solaire
Thanks for those details, it's sounding like the packs were never fully removed after the refund was processed. Please check the app again now, you should see an option to re-purchase those packs if you wish to do so.
Community Highlights
- EA_Cade11 months ago
