Hi! I've downloaded Sims 4 but when it's finalizing, it comes up with this error: 'The VC++ runtime redistributable package was not installed successfully. setup cannt continue. (1638).' What do I do? I've downloaded the recent version of the runtime redistributable package, but nothing works? Please help. If there is no way to fix this, please help me figure out how to get a refund.
@GS9382 Sims 4 uses VC++ runtimes from 2010 and 2013, both x64 and x86. Sometimes these files get corrupted, and other times they're not digitally signed by Microsoft (i.e. if you originally got them from another source) and Origin or TS4 won't use them. You can manually uninstall these through Settings > Apps—be sure not to delete newer ones—and download new ones from Microsoft.
https://www.microsoft.com/en-us/download/details.aspx?id=8328
https://www.microsoft.com/en-us/download/details.aspx?id=13523
https://www.microsoft.com/en-us/download/details.aspx?id=40784
(You don't need to install the _arm version, which is for a different class of device.)
I downloaded, repaired and uninstalled the un-needed packages but it still doesn't work?
@GS9382 Are you the main user of this computer? VC++ runtime may need admin rights to install. Most users have admin rights but if the computer is your parents computer you login may not install VC++ runtime correctly.
I am the admin/main user of my computer.
@GS9382 Is your computer a new computer? Do other games install correctly? How much free space is on the C: storage device?
@GS9382 Please run Origin as an admin: right-click on the Origin icon on your desktop and select "Run as administrator."
If that doesn't help, please run a dxdiag and attach the results to a post here.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@GS9382 A finalizing error usually means the operating system does not have enough free space to completely close a file. When a file is copied from a location to another location the original file (maybe a file being uncompressed) requires enough space to be completely written. If your system device is low on free space this could (and does) cause the operating system (Windows) to be unable to close the file. This would be my first guess. If your computer is a PC posting your computer's dxdiag would help.
