Purchased pack doesn't show on EA app
Hi, everyone! I bought The Sims 4 Get Together DLC yesterday, the payment went through successfully, but can't find it on my EA app library -- let alone to be able download it. When I clicked "Manag...
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* mine showed up after update completed, and I signed out and resigned back in. Hopefully yours shows up as well if it is servers being slow*
I’m having the same issue.I literally just tried to purchase Get To Work. Money was taken from bank account, and the receipt appears under my order history in EA website, but it is not appearing in my EA app, and when I go to the Get To Work add on page all it says is purchase as if I haven’t bought it. Did you purchase yours while the game was updating? My game is updating right now and I’m hoping I didn’t mess up by not waiting until the update was done.
Come to think of it, yes, when I bought the DLC, the game was updating on the background to the neweat patch. Didn't think that it will be affecting anything.
Does that mean I need to wait for the next patch and update? Then it will automatically appear?
I just logged out, uninstalled, reinstalled EA app. When relogin, nothing changed.
Please help :")
EA_SolaireCommunity Manager
Could you attach a screenshot to your post please of what you're seeing in the EA app under the Manage Add-ons section for The Sims?
So what happened for me was since the game was mid update, it (I’m assuming) put the download on a back burner somewhere not visible. Then once the update was complete, I immediately signed out then back in, and it showed up under my manage game section, so I had to manually start the download. I saw a thing that says repair underneath the manage game option, it could be worth a try just in case theres something that went wrong during the patch.
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