python37_x64.dll errors.

@rachiefase  Your dxdiag lists one crash of the EA App, so please uninstall it with Revo Uninstaller (the free version is fine), and restart your computer before reinstalling it.

If that doesn't help either, try playing with your computer offline.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  I realize this isn't a helpful long-term solution, but it is an informative test.  Try in both DX9 and 11 modes, and with a clean Sims 4 user folder.

Thanks for the reply!

I tried as you suggested and uninstalled the EA App with Revo, then restarted and re-installed. No change except that in the Event Viewer I saw an error that I hadn't seen before:

"The EABackgroundService service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly."

I tried toggling it off in the App settings, but it remains on regardless and I cannot disable it without it shutting down the entire app. I also tried playing offline and reset my Sims 4 folder as well with no change. Tried both DX9 and DX11. The game will crash consistently, its only a matter of whether it will crash quickly, or wait a while before crashing.

I've attached two more DXDiag files, each from right after a crash happened. I don't know if they will be useful, but please let me know if I can get you any other info from my end.

Thanks for the help, I really appreciate it. Here was the most recent crash event from Event Viewer:

Faulting application name: TS4_x64.exe, version: 1.108.349.1020, time stamp: 0x66ac1eaf
Faulting module name: TS4_x64.exe, version: 1.108.349.1020, time stamp: 0x66ac1eaf
Exception code: 0xc0000005
Fault offset: 0x00000000012122ab
Faulting process id: 0x0x8770
Faulting application start time: 0x0x1DAF269CAEAE188
Faulting application path: B:\EA App\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: B:\EA App\The Sims 4\Game\Bin\TS4_x64.exe
Report Id: ef778433-d8b6-49f7-9d35-6257c817ee99
Faulting package full name:
Faulting package-relative application ID:

I've spent the day trying out everything I can think of and feeding any DxDiag files into ChatGPT to see if it had some guidance for me. It suggested that the game might not be compatible with my GPU and gave me a list of things to try.

• I rolled back my GPU drivers to one from 2 months ago because I know the game was working fine up until a couple of weeks ago and I remember a driver update being released around that time as well.
• I tried lowering the graphic settings in game
• I tried playing on Fullscreen, Windowed and Windowed Fullscreen.
• Turned down the refresh rate in game.
• Turned off Post processing and Uncompressed textures in game.
• Uninstalled the game using Revo and reinstalling.

I'm gonna be honest. I have a beast of a machine and work as a 3D Artist. My computer, including the GPU, is working all day every day with absolutely no issues with any other heavy application. I have no idea what to try to solve the problem with this singular, comparatively lightweight game.

@rachiefase  Have you overclocked your system at all, and if so, does it help to remove the overclock(s)?  You may not want to use the computer like this in general, but it's a helpful test.  Even an XMP profile on the memory might be a problem.  The GPU's factory overclock is likely fine, but please test without anything else.

If that doesn't help, please disconnect everything from the system except for one monitor and your keyboard and mouse.  Here again, it's a useful test more than a fix.

If that doesn't help either, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

I still have the problem, i do have a simular setup. 
Is it still working for you? 

@jogurtbruder23  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

• Yep, my game has been fine ever since. I have matchmaking bugs from Lovestruck still, but no more crashes with the python error. I have noticed a drop in the speed of my computer processing overall which is not amusing. I'm not sure why a game in 2024 can't be used with an overclocked CPU but whatever. It did solve the crashing problem. 

@rachiefase  Asus has started rolling out BIOS updates for instability issues on the Raptor Lake platform, so MSI may have updates soon as well if they're not already available.  I'd keep an eye out for a BIOS update for your board that specifically list this instability as being addressed.  If and when you find one, install it and reenable turbo boost, and please let me know what happens.