Forum Discussion

Ciufer's avatar
Ciufer
Hero
2 years ago
Solved

Random crash

Hi, i'm lately experiencing random crash, after last game pack and patches. I have made a clean installation and tryied to play without any mod or cc and still crashing on new game after few minutes....
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Ciufer  Please try disabling XMP and CPU Turbo Boost (or similar) in your computer's BIOS.  A few players with similar configurations have reported that this stopped their random Sims 4 crashes.

    If this doesn't help, or it does but you don't like the results, please list the exact model motherboard you have.  Asus has started rolling out fixes for some instability issues, and I can check if your board has an updated BIOS version that might help.

Ciufer's avatar
Ciufer
Hero
2 years ago

@puzzlezaddict  I've tryied everything: disabled xmp e cpu boost again (i've already the last asus bios update for my MB), disinstalled EA app and graphic drivers with REVO, repaired game, new documents folder, removed MCC, set compatibilty win7 or win8..... and the game still crashing. One happened while in pause for few minutes and i was afk and no other apps running. I really don't know what is goin on. Here the last dxdiag

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

@Ciufer  As an aside, if you currently have any files in ConfigOverride, in Documents > Electronic arts > The Sims 4, please remove them.

Just as a test, try lowering the game's fps limit.  Open Options.ini, inside Documents > Electronic Arts > The Sims 4, search for frameratelimit , and change it to 60.  The game should honor the limit regardless of any other settings.

If that doesn't help, try switching to DirectX 9 mode.  You'd have been using it before the latest patch, unless you opted into DX11, but it's worth trying again now.  DX9 is an option with the other graphics settings.

If that doesn't help either, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

It's worth repeating the test with your computer offine as well.  You can sign into the EA App and set it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

@Mitsu2040  Please test with no mods or custom content, and nothing in ConfigOverride.  If you still get crashing, provide a dxdiag.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • Ciufer's avatar
    Ciufer
    Hero
    12 months ago

    @puzzlezaddict 
    hi, it's been a while, but i want to inform you on my several attempts. Nothing worked. i've played whit 60 framelimit, dx9, disabled all not necessary program in background, as you suggested. Plus i've disinstalled windows game bar.. I've retry even disable turbo boost but it is even worse, the game crash suddenly after launch. This afternoon the game has crashed 16 time in 6 ours. Every hardware is updated, even removed with revo and reinstalled, cache deleted and folder regenereted,. I though the problem was the number of my sims (214 in one big save) but how could it be? The game crash before i load my game. I REALLY hope the patch coming next week could fix what it's messed up. This situation is drive me crazy.

    Here's my last dxdiag, if it's usefull.

    (In the mean time i've searched any news for my bios and i've notice there's a new beta version, I'm not sure to install it already)

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @Ciufer  200 or so sims shouldn't be a problem.  But just in case there's something wrong with the save overall, please test a new save instead.  Don't add anything from the Gallery or your own Library; just create some new sims and place them in an EA-made lot.

    In general, I wouldn't install a beta BIOS version unless it had a feature you wanted and couldn't get another way.  If this beta is supposed to fix stability issues, sure, go ahead and install it.  Otherwise, wait until you get a full release.

    To be sure, both XMP and CPU Turbo Boost were disabled when you tested?  XMP can be unstable too, although usually for different reasons.

  • Ciufer's avatar
    Ciufer
    Hero
    12 months ago
    @puzzlezaddict ok, you were correct since the beginning, i am the dumb one. I've reset the bios again (i've done so many changes that i didn't figure out on what i've done exactly. My bios do not have XMP but DOCP and the settings is on auto in many choice), i've set all visible options and manually searching every description who contain the word "boost" to be sure and I disable all of it. Then i've manually search only "turbo" and.... ta daah. There's an option called 'turbo something' and non boost (i had already shut down 2 boosting options) and without the "searching" tool i wasn't unable to find it. So i disabled it. Now the game don't crash anymore. Maybe a few stuttering but it's ok. (i've left the 60 fps as you suggested and now i'm scared as hell to change it back to 200!).

    Thanks again for youre support and patient, youre true hero 🙂
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @Ciufer  I'm glad to hear the problem looks to be resolved.  If you could let me know the exact name of the setting, and where to find it, that would be wonderful.  My own system is too old to be affected and doesn't even have many of these settings, so I'm kind of flying blind here.

    I am surprised that your BIOS has DOCP rather than XMP, as I always thought DOCP was exclusive to AMD-compatible boards.  But perhaps Asus is using it for Intel boards too now, or at least calling the equivalent setting DOCP.  That is also something I wouldn't have known without being told.

  • Ciufer's avatar
    Ciufer
    Hero
    12 months ago

    @puzzlezaddict  sure, here i am 🙂 the "turbo something" option that seems caused the crashes is a generic "turbo mode" that i still don't know where to find under the ai tweaker section. I attach 3 pictures of my bios. One with the detail of DOCP options and the other 2 with the boost and turbo option that i've found with the search (F9) function in the advanced (F7) bios menu.

     

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,941 PostsLatest Activity: 8 minutes ago