Random Crashes - Please Help!
Hi, Similar to a previously solved thread, I am experiencing random crashing through different parts of the game. I do not run mods or CC in my game. I've crashed during CAS, B&B mode, and most o...
Forum Discussion
Spookyfish24 Thanks for the dxdiag, but it only lists one error, which is odd in and of itself. That's a Sims 4 error that is sometimes associated with a crash but more often accompanies a freeze/endless loading situation. So it's not necessarily much help here. And that doesn't explain where all the other errors went. If you're using a cleaner app that could be deleting temp files, please disable it while troubleshooting—these error reports can be extremely helpful.
Separately, please look for relevant errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of any recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. I don't need duplicates, just a sense of how often something happens. If you get another crash but don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Thanks Puzzleaddict!
Here's the information copied to the clipboard from the information:
Source
The Sims™ 4Summary
Stopped responding and was closedDate
2/27/2025 9:26 PMStatus
Report sentDescription
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: AppHangB1
Application Name: TS4_x64.exe
Application Version: 1.113.277.1030
Application Timestamp: 67b65c6c
Hang Signature: 0f39
Hang Type: 134217728
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Hang Signature 1: 0f3926ef01ea2abd404d8cc3c6861c3e
Additional Hang Signature 2: 3e78
Additional Hang Signature 3: 3e78b1e3c80ac80d2a27018f92d46767
Additional Hang Signature 4: 0f39
Additional Hang Signature 5: 0f3926ef01ea2abd404d8cc3c6861c3e
Additional Hang Signature 6: 3e78
Additional Hang Signature 7: 3e78b1e3c80ac80d2a27018f92d46767Extra information about the problem
Bucket ID: 6d2858daffa6fb7a969b95bc62621046 (1629060326561550406)Please let me know if you need anything else.
I re-read your message about the crash type, and It made me think about how the 'crash' happens.. the game freezes, and if I'm not running in a window, it will go to a white screen and it doesn't actually crash.
I can't shell over to other applications (I'll have task manager open to try and force-close the game) and it won't stay on another application - it will be locked to the Sims 4 (unless I'm playing in windowed mode, then it will eventually tell me the game stopped responding and ask if I want to wait or close the game).
Community Highlights
- EA_Cade12 months ago
Community Manager
