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DizzleByte's avatar
DizzleByte
2 years ago

Re: 7900XTX is not a recognized video card?

@puzzlezaddictI disabled my integrated graphics driver in device manager. I've re-enabled it now, double checked my BIOs for a setting but i don't see an option to disable. The only options i had was to disable multi-monitor output for my iGPU and GPU

I also gave the graphic setting for Sims 4 option you mentioned, unfortunately it still crashes to desktop on launch.

I migrated this hard drive from an older custom build of mine to a new one i made a month ago or so. I upgraded to win11 pro 2h22 about a year ago when it was still in the old build (not a clean install). I also work for the Geek Squad, and check my computers on a regular basis for issues, so maybe that could be why? lol

I've been playing in windowed fullscreen as of late after launching each session, i hadn't tried removing the window launch argument till now though. I've done that now, and it works as intended without the argument when starting with windowed fullscreen.

I'm guessing at this point everything points to EA having to add the device ID for the 7900XTX?

Appreciate the help once again 🙂

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @DizzleByte  This is not typical behavior for an unrecognized video card.  Usually, Sims 4 runs just fine, with one warning about the unrecognized GPU and then no other signs of trouble.

    Still, if you'd like to add your card's device ID to the game's database, that's simple enough.  First, please do make sure that Sims 4 is using the discrete card.  Go into Documents > Electronic Arts > The Sims 4, open Config.log, scroll down about 30 lines, and you'll see the GPU used the last time you launched the game.  It should also say [Found: 0, Supported: 0] in the next line down since your card is unrecognized.  If the Intel chip is listed, please do force Windows to use the AMD card instead as I described in my previous post.

    If the AMD card is listed, you can simply add it to GraphicsCards.sgr, which will be here:

    [install location]\The Sims 4\Game\Bin

    Right at the top is this:

    vendor "ATI" 0x1002

    Under that line, create a new line and copy and paste this:

    card 0x744C "AMD Radeon RX 7900 XTX" $cardLevelUber $resolutionHigh

    The line should have the same format as those below, so four spaces in from the left.  Save the change, launch the game, quit, and the Config.log should how show [Found: 1, Supported: 1] rather than zeroes.

    As an alternative, you can make a copy of the original GraphicsCards.sgr and drop it in ConfigOverride within the Sims 4 user folder, then edit that file.  The game will use this copy rather than the one in the program files, which is convenient because a game update will revert the copy in the program files but not the one in ConfigOverride.

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