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PepsiGirl51's avatar
PepsiGirl51
2 years ago

Re: About White Screen showing up on sims 4 game

@puzzlezaddict wanted to let u know i had done a factory reset on my laptop thinking that might help and it didnt. there is nothing in the configure override folder in the document section since i have done this, I have direct x12 and it was doing this while it was on this. I have put it in direct x9 thru the game as someone else tried to help me with it, but now the white screen comes but its lot quicker then turns black and then it goes to the sims 4 game. now not sure about the 11 mode- because i was told that if the 9 was clicked on it was by default or something like that i dont remember exactly what she said. and i do have a hard time explaining things as well.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @PepsiGirl51  Try forcing the game to open in windowed mode.  Open Options.ini, in Documents > Electronic Arts > The Sims 4, search for fullscreen , and set it to 0 (zero).

    Other than that, the issue might be graphics driver-related.  The problem is, HP laptops don't always allow the installation of a generic driver from Intel or AMD.  So the first step is to see whether HP offers one.  Go here:

    https://support.hp.com/us-en/drivers/laptops

    Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if asked, and you'll land on the driver download page.  I would suggest allowing HP to look for updates since you may have other older drivers.  When you're done, save the link to that page, restart your computer, and try again to play.

    If you see the same issue, please post a new dxdiag.  Please also link the driver download page from HP.  That page doesn't contain any information about your own laptop, just the overall model.

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