I downloaded the game on my husband's laptop and it loaded just fine, so it is not our wifi. I just got this PC back from a warranty repair , they had to replace the motherboard so they had to reinstall windows. This PC is only about four months old and it is a gaming PC. My game worked fine when I first received the PC.
@cc4sims If you have a third-party antivirus installed on this computer, try disabling it, temporarily, to see whether it helps. If it does, I'm not suggesting you leave the antivirus disabled, just that some settings need to be changed.
If that doesn't help, please try playing in a new Windows admin user account on your computer. You'll still be able to sign into your existing Origin account, and you shouldn't need to redownload anything. But please don't open any other apps or sync with any other services.
I think the problem was with my installation of windows because when I went through the process of windows for the first time since receiving my PC from the repair center, I was unable to login into my Microsoft account. I think something was wrong with the installation of windows that the repair center did because when I reformatted the hard drive and reinstalled windows everything worked fine. The game is working for me now. Thanks for your help!
I am having this issue after having my pc repaired as well. I am going to try reinstalling windows and if this works you are a LIFESAVER!!
It worked!! Thank you so much for posting your solution or I would still be going around in circles!
