Forum Discussion

Re: can't install sims 4

@puzzlezaddict I've tried what you have suggested, and unfortunately it still isn't working. No files on my PC exist for The Sims 4 anymore except for my saves, tray files and mods that have been backed up onto my desktop. everything else has been promptly deleted or uninstalled.

I managed to update and open the sims 4 on my partner's pc (exact same specs) with no issues so I'm unsure why that's the case ☹️ going to try transferring the files from his PC to mine and seeing if I can install it that way instead.

5 Replies

puzzlezaddict
Hero+
3 years ago
@Sm0lPl4nt Try using a new admin Windows account to install the game. Uninstall the EA App using your current account, then create the new account (make it local, as in, don't sign into Microsoft) and download and install the EA App from there. Make another new folder into which you install Sims 4.
AllyisCosy
3 years ago
Did you ever fix this? I’m in the same situation, none of these fixes have worked for me 🥲
puzzlezaddict
Hero+
3 years ago
@AllyisCosy Please describe your exact issue, including posting screenshots of any errors you see when trying to install the game. Please also confirm which troubleshooting steps you've done: I don't want to waste your time with suggestions you've already tried, but I also don't want to skip anything that might help.
alconhero
2 years ago
that only works for windows bud.
puzzlezaddict
Hero+
2 years ago
@alconhero Of course it only works for Windows but that's appropriate considering this is the PC tech forum. If you want Mac or console help, post in the relevant forum for that.

https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac

https://answers.ea.com/t5/Technical-Issues-Consoles/bd-p/the-sims-4-technical-issues-consoles-en