Forum Discussion

Re: "Can't load sims 4 with this video card"

first and foremost, thank you for everything. It's been 3 months since I've last tried to fix this and every month I attempt to fix this. Maybe without the right skills, I'm not able to- or at least not brave enough to fix it myself, but I got the first few steps right only for something to go off the rails and lead me to believe I shouldn't fix this on my own. I'm desperately trying to get my game back and I've only been able to wonder what kind of havoc has wreaked on my game these past few months. Thank you for everything, but I'm starting to think my laptop is the problem.

3 Replies

puzzlezaddict
Hero+
1 year ago
@thesaturngirl561 Please let me know what step or steps are giving you trouble right now. Please also post a new dxdiag since the previous one is somewhat old.
thesaturngirl56
1 year ago
alright, so. My sims was finally able to be opened on this blessed day, but some things are off. 1. I can't use cheats: I've already pressed the basics; Ctrl + shift + c, but I've tried motherlode, kaching, money xx, and it still doesn't work. 2. all my mods and cc have disappeared: Every file, every mod, every hair, every piece of clothing that I had downloaded for the past year had disappeared, mainly because: 3. my game had reset. And when I mean reset, I mean reset. All of my characters, all of the custom houses, all of my progress. Gone. Maybe some might say that I just need to redownload the mods and cc, and that might sound a lot simpler than it really is. With over 300+ cc and mods that take a pretty complex step by step to download, it seems like such a hassle to get all of it back. One more weird thing is that I still have the old files of cc and mods, yet it doesn't show up when I play the game.
puzzlezaddict
Hero+
1 year ago
@thesaturngirl561 For the cheats, can you see the letters appearing in the cheat box? If so, what happens when you click Enter/Return? Have you tested the cheats in live mode? Some only work there.

For the missing mods and custom content, the files need to be in the Sims 4 folder the game is currently reading, and this location may have changed since you were last able to play (due to Windows stuff). Here's how to find it:

https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

Please make sure the entire path matches from the drive letter to "The Sims 4." You can see the location of a mod or cc item by right-clicking the file and selecting Properties > General.

If you're not sure what you're looking at, please list both paths here. Please also post a screenshot that shows some of the files that aren't loading, as in, I'd like to see their names and sizes.