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puzzlezaddict's avatar
puzzlezaddict
Hero+
2 years ago

Re: Cant open sims 4 ("game being prepared" loop)

@91770894  Just to be clear, did you use your current EA account or a new one to try to play Sims 4 through the EA App?  I ask because I'd like to know whether this is an account issue or a computer issue.

The update required message is a Known Issue:

https://answers.ea.com/t5/Technical-Issues-PC/PC-EA-app-Error-quot-An-update-is-required-to-launch-this-game/m-p/13817377#M3535

I don't think there's a current fix for it, but you can read through that thread for suggestions to try.

1 Reply

  • 91770894's avatar
    91770894
    2 years ago

    same ea account. just somehow suddenly didnt work. Yesterday it suddenly started working again. I guess there was a problem with the ea app itself and steam didnt know that so it kept trying to open the game. 

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