hey after the update I ended up deleting all my mods and started fresh. I was playing the game yesterday, but i ended downloading some more cc, when I tried to play the game took forever to load. then eventually it started showing a pop up saying " there is a problem with your game's setup. please reinstall."
Ive tried different videos but nothing is working.. Please Help!
i saw a forum saying to run this, so here is my dxdiag.
Taniya2017 The dxdiag is appreciated, but it doesn't contain any info that would explain the issue. That's not a surprise though, since this particular error means the game can't start rather than that it's crashing.
Anyway, please remove your Mods folder and try again to play. You don't need to save your progress; this is just for testing.
If you get the same error, please let me know what antivirus you use.
i tried that method and it said the same thing
im using total av as of right now
Taniya2017 Just in case it's the issue, please disable TotalAV temporarily. You don't need to uninstall it; the point is to have it not working for the moment. Once you've done that, clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Repair the game (EA App > Sims 4 > Manage > Repair), and try again to play. If that works, reenable TotalAV and set exceptions for TS4_x64.exe, TS4_Launcher_x64.exe, and EADesktop.exe.
If that doesn't help, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to your Microsoft account or any email address. (Just keep declining until you're asked some security questions instead.) You'll be able to at least try to launch the game without reinstalling anything.
im not sure how to do that last part.
the first part didnt work..
Taniya2017
https://www.youtube.com/watch?v=MAXSKjqOvjc&t=87s
I watched this video! I hope it will help you!
Taniya2017 Here's how to create a new account:
You make it local by NOT linking a Microsoft account or an email address. Once the account is created, you can give it admin rights as described later in the same guide.
Edit: If that doesn't help, please try the suggestions here:
Error There is a problem with your game's setup | EA Forums - 12378167
