Forum Discussion

Re: [CURRENT ISSUE] Spinning Camera issues

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.52.100.1050
What expansions, game packs, and stuff packs do you have installed? All but Island Living.
Steps: How can we find the bug ourselves? I'm not sure.
What happens when the bug occurs? Super high mouse sensitivity in CAS and during gameplay.
What do you expect to see? Normal mouse sensitivity.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. 6\18\19 patch.

https://drive.google.com/file/d/1yXMaOVHI93Tby-9DT7RMweBMUXkH27y5/view I've tried repairing the game, starting a new save, using a different mouse, switching ports, troubleshooting, etc. Everything is updated on my end. I use a default skin, but removed it prior to the update and it hasn't been in my game since. Any help would be greatly appreciated. Thank you! 

9 Replies

  • @Boo_101102 Same here! The mouse movement in game and cas is fine, until I click on the sim to spin them around or make a body part adjustment, that’s when it acts like my dpi is way higher than it really is. My sim will do a bunch of 360s with barely a move of my mouse on them to turn them lol
  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    What kind of mouse have you tried ? Normal or gameing mouse ?

    Merged with existing thread

    @Boo_101102 

  • crinrict's avatar
    crinrict
    Hero+
    7 years ago

    Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

    You won't loose anything. Just make sure to not delete any files  and make a backup.

    After renaming, repair your game by right clicking on the game in Origin.

    Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

    • Don't put back the options.ini but reset everything manually.
    • Tray Folder
    • Screenshots/Videos/Custom music
    • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
    • Custom content like clothing, hair, skins, make up ....
    • Mods (one by one, making sure they all still work)

    The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

  • szanne7000's avatar
    szanne7000
    Seasoned Vanguard
    7 years ago

    After I updated to Windows 10, version 1903 on June 14, I had the insane spinning camera, as well. It only happened in ts4 (I have everything, plus some mods and a ton of cc). I thought it was a mouse over-sensitivity issue and attempted to resolve it through the Mouse Settings. It was the mouse wheel. I use the ts3 camera settings and when I clicked and held the wheel everything went berserk!

    I have a Microsoft Wireless Mobile Mouse 4000. I did everything except to manually uninstall the drivers (moved the dongle, turned the mouse off and on, replaced the battery, reinstalled the drivers both manually and automatically). Nothing helped.

    I swapped my mouse for a wired mouse and there was zero spinning with the click-hold of the mouse wheel. Unfortunately, I cannot stand that mouse AND it is my son's, lol.

    I have had this issue since the Windows 10 update, prior to the ts4 patch of 6-18-2019; While it appears to be a bit better (relative to the initial craziness), I still have it. It is especially bad in TAB mode.

    Note: I have TwistedMexi's BuildCam mod in. I did remove that after this first happened - it made zero difference.

    Note: This did not generate a Last Exception, although I have one which I believe is related to either my fish tank or my pond (attached is TwistedMexi's formatted LE Report).

  • @crinrict I tried resetting the files and it did reset my game, but the sensitivity is still high. Would uninstalling then reinstalling the game maybe work?
  • @crinrict That was one of the first things I did. At the time I thought it was something wrong on my end, but I've troubleshooted/checked everything and I can't find anything.
  • Suziish's avatar
    Suziish
    Seasoned Ace
    7 years ago

    I had this same issue, wild spinning when clicking the scroll wheel (sims 3 camera controls) and it happened after I updated to version 1903 Windows. I tried everything, I spent a day and a half, nearly 2 days, trying to adjust things on the game, my computer and my mouse. And I couldn't stop it from happening. I finally did a windows recovery to remove the 1903 version number and now my scroll click is back to normal. 

    It doesn't happen on any other game, only sims 4 and removing the version 1903 did solve the issue, but that's only a work around for now, in my opinion.