Re: ''Destination folder doesn't exist''

@MA377REA  Please post the error message, or at least the part where it lists the folder it's trying to use.  Please also let me know what folder you chose as the location to install Sims 4.

How?? I've changed and tried to redownload 3 times already nothing is working I'm also downloading on a external hard drive. 

@nachosbaby22  Is Sims 4 actually installing on the external drive, as in, can you see the files there?  The reason I ask is because there are always going to be two "The Sims 4" folders, one that contains the game's program files and the other that contains user data.  The program files can be installed wherever you want; the user folder is always in Documents > Electronic Arts.

If the problem is the user folder, and you want it on the external drive, use this guide to create a symbolic link:

https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

Please make sure the user folder and the program files are separate—do not combine the two, or the game may not work now or stop working later.

I downloaded the program file on my hard drive and then changed my download destination to the same but changed the C to a D and it didnt work but I'm trying to download it on steam so far it's going well just takes a while to download lol

I downloaded the program file on my hard drive and then changed my download destination to the same but changed the C to a D and it didn't work but I'm trying to download it on steam so far it's going well just takes a while to download lol

 I was updating my Sims 4 when I got this

So, do I need to reinstall EA app?

@LadyAngelchan  That error is typically antivirus-related.  So set exceptions in your AV for EADesktop.exe; plus TS4_x64, TS4_DX9_x64, and TS4_Launcher_x64, or the entire Bin folder they're in.

Okay I will try that. Thanks 😁.