Forum Discussion

Re: DLC download error

As the title says, the download has been stuck on 14% preparing download and then comes up with the "There's a problem with your download". This has only occured with Growing Together, I cancelled the download for GT when I got the error and tried with Tiny Living and Book Nook, which both worked. 

I've tried the fix that's on the thread that pops up when you click on the help link on the failed download; I cleared the cache (I've done this twice now), restarted client (done this ~5 times), and logged out and signed back in. None of these have worked. 

4 Replies

  • @soppster Yep, I'm having this exact issue. I have written to EA, so just waiting on what they suggest. It seems that they had this issue in March, but I'm not sure how they resolved it.
  • I was having the same problem with this, Toddler Stuff, and High School Years. Toddler Stuff somehow resolved itself last night after I ran the game and cleared the EA app cache. The other two would not download no matter what solutions I tried. This morning, High School Years suddenly resolved itself. Now, Growing Together is stuck no matter what solutions I try. *sigh*

  • It appears it has fixed itself. Still don't know what the issue was, given that other packs that I had bought downloaded first time without issue.