slow game performance
I need help. Here's the problem:
The game is running slowly. It can't keep up with the mouse, making it impossible to do almost anything extra. The camera only moves after a few seconds, like other actions. Sims aren't moving smoothly, and I CAN'T PLAY.
I contacted EA support, and they responded the first time, asking me to read the guides. Later, they said they thanked me for contacting them, but nothing happened. It not even showing up in my quests!
Because of this, I couldn't complete the event.
Help! Please!
Cecyilly I apologize for the late reply; I've been away from the forums for a bit.
If you still need help, please try playing immediately after restarting your computer, with nothing else open aside from the EA App. If the game still runs badly, try a new save, for comparison's sake.
If the new save is fine, try playing your main household on a different lot, either a blank one or a default EA-made build, nothing from the Gallery or your own library. You don't need to save your progress.
If the new save is affected, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
