Re: DLC download error

We are having trouble downloading new content from the EA app. We bought a new Sims4 Pack but we aren't able to download it. While attempting to "fix" it I accidently uninstalled all of the packs we have bought. Now, when I click download on my purchased packs, nothing happens. 

I want to uninstall Sims4 and reinstall it to see if it fixes the problem, BUT I have 2 concerns.

1) When I back up the Sims4 folders on my computer, how will I know which ones have the saved games AND

2) How do I know EA will let me download the game again since it isn't letting download the packs?

I do own the packs, when I click on manage add-ons, they are all there in the list of downloadable add-ons but when I click on the download button, nothing happens. All the buttons turn gray but nothing happens and nothing shows up in the download manager.

I really just want to talk to someone who can help me. 

@chalkfamily I think this thread may have the information you need:

https://answers.ea.com/t5/Technical-Issues-PC/READ-FIRST-Sims-4-EA-App-missing-packs-can-t-install-launch/m-p/12136808#M241371

I noticed your post as it's happened to me on Xbox before and I remember seeing it was currently a known issue for PC.

Good luck!

Thank you, I will take a look at it

@chalkfamily  Your saves and other user files are in Documents > Electronic Arts > The Sims 4.  This folder shouldn't be deleted when you uninstall the game, but it's best to make a backup anyway.

We don't know that the EA App will let you download the game again.  If it doesn't, please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

And post the report ID in this thread.  I've merged your posts with this thread because we've had a few recent reports of the Download button for certain packs not working, all gathered in this thread.

Having said that, if you reinstall the base game and leave all the boxes for your packs checked off, you don't need to worry about a pack's Download button not working, since you won't need to use it.

I've recently purchased a bundle pack including university, tiny living, and dine-out for the Sims 4 on the EA app. I've never had this problem before when using Origin but it's my first purchase since the update using the EA app and the game pack bundle I just purchased isn't downloading/installing. When I try to download them, the screen goes dark for a second only for the download button to grey out but then nothing happens. I tried looking at the download queue but nothing appears in there either. I tried to download another game to see if it was a universal issue but that one had no issue downloading. I've cleared my cache multiple times, I've reinstalled the EA app, I've repaired the Sims 4 game as well and nothing has worked. I've also contacted the EA support line but no response yet. Does anyone have any solutions? 

@DroppedSuey  I've merged your post with another thread about this same issue.  Please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

and post the report ID in this thread.

You can try uninstalling and reinstalling the entire game if it wouldn't be too much trouble.  This wouldn't delete your saves, although it's a good idea to make a backup copy of the Sims 4 folder in Documents > Electronic Arts anyway.  This folder contains all your user data—saves, mods and cc, saved households and builds, etc.—and its contents can be swapped in and out as warranted.

Hi 

I have recently bought 3 add on's however they are coming up with the download button in blue but when i click it it doesn't download i was wondering if someone could help

@basicbeth02  I've merged your post with a longer thread for this issue.  Please see the post immediately above yours.

Thank you so much for your help! I did end up uninstalling and reinstalling all of my games, expansions, and packs but it worked! I was also able to install another expansion pack after doing so without any trouble!

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) N/A
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 08/07/2023
Summarize your bug I recently purchased a 5 new add-ons for sims 4, however, none of them will download
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I go the manage add-ons and when i hit the download button it will highlight and change colors but nothing happens after that
What happens when the bug occurs? It will not download
What do you expect to see? For it to start downloading

‌

I have tried uninstalling and reinstalling the app, using the repair button, and restarting my computer

Hi @mcat2408,

Are you seeing any kind of error code or error message when you try to download your packs? 

No error code or anything popped up. However I ended up just uinstalling my sims 4 and redownloading it and everything downloaded

Hi All, 

Hi @xlilmonkie 

I've merged your post in with the main thread on this issue- please try a full uninstall and reinstall of the entire game rather than just Growing Together by following the steps here. 

If this doesn't allow you to install your pack, please run an EA Error Report with these steps, and attach your Report ID in the thread here.