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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: EA app games won't open, says it needs Origin

@Shopaholic74  Your dxdiag lists a number of Windows errors and nothing about Sims 4, so please run a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Checkhealth” without quotes, and enter
  • Post the message you receive
  • Next, open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
  • Copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • Otherwise, open “PowerShell (Administrator)” or “Windows Terminal (Administrator)” again
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Please also clear at least another 10-15 GB on your drive.  While the 12 GB free you currently have isn't so low that it would explain the issues by itself, it's low enough to cause overall system issues, and one of the next suggestions I'd have would require more like 25 GB free.  The Downloads folder is a good place to look for files you don't need anymore, for example .zips you've extracted or installers for apps you've already installed.

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  • Shopaholic74's avatar
    Shopaholic74
    3 years ago
    @puzzlezaddict First message from the copy/paste: "PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Checkhealth
    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1
    Image Version: 10.0.22621.1485
    No component store corruption detected.
    The operation completed successfully.
    PS C:\WINDOWS\system32>"

    the second time: "PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth
    Deployment Image Servicing and Management tool
    Version: 10.0.22621.1
    Image Version: 10.0.22621.1485
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully."

    The third one: "PS C:\WINDOWS\system32> sfc /scannow
    Beginning system scan. This process will take some time.
    Beginning verification phase of system scan.
    Verification 100% complete.
    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.
    PS C:\WINDOWS\system32>"

    Computer says no updates available/up to date.
    AND MY GAME OPENED! THANK YOU SO MUCH!!
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Shopaholic74  I'm so glad to hear that.  It looks like not only did DISM and sfc do their job, they fixed the underlying problem.  Please let me know if you run into any more issues, and if not, enjoy your game.

  • N3XUS787's avatar
    N3XUS787
    2 years ago

    hey, is there any chance i could contact you? i have the same problem with fifa23 but i have a few you questions id like to ask in dm’s. If you reply, thanks a lot

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