Re: EA app PC : Problem downloading Sims 4
@sleepingbeauuuty The EA App can sometimes get confused about whether someone has the right to use Get to Work. It's like the lapsed entitlement from the subscription overrides the still-valid entitlement from purchasing the pack separately. It's not a problem that can be fixed on the user end.
What you can do here is contact EA customer support and ask that the EA Play version be removed from your account. I'd strongly suggest using the live chat option rather than email. Try this link:
Make sure you're signed into an EA site (this one is fine) in the browser window before clicking the link, and that your location in the lower-right corner is set to U.S. or U.K.
If you don't get anywhere with support this time around, let me know.
